RETURNS & REFUNDS
At Ezzimart.shop, we want you to shop with confidence. If there is an issue with your order, our team is here to help.
RETURN WINDOW
You can request a return within 3 days of receiving your parcel.
After 3 days, we may not accept return requests.
RETURN ELIGIBILITY
To qualify for a return:
• The product must be unused and in its original condition.
• The product should be returned in its original packaging.
• The item must not be damaged due to customer use.
• Certain products may not qualify for return due to hygiene, safety, or product-specific reasons.
RETURN PROCESS
Want to return your order? Follow these simple steps:
-
Contact our support team through WhatsApp or email.
-
Provide your order details and the reason for the return.
-
Our team will provide return authorization and instructions.
-
Send the parcel through your nearest courier service or post office.
-
Pack the product securely in its original packaging.
-
Send the parcel to the return address provided by our support team.
PRODUCT VERIFICATION
Once we receive your returned parcel, our team will inspect the product.
The refund will be processed after the product successfully passes our verification process.
REFUND & DELIVERY DEDUCTION
Once your return is approved, a PKR 350 delivery charge will be deducted from your refund amount.
We will transfer the remaining eligible amount to your available payment method or bank account, according to our refund process.
IMPORTANT
Some products may not be eligible for return or refund depending on their condition or product type.
If the returned item does not meet our return requirements, the refund may be declined.
NEED HELP?
Our support team is ready to assist you.
Website: ezzimart.shop
WhatsApp: +92 340 5355291
Email: ezzimart59@gmail.com
Thank you for choosing Ezzimart.shop.
Shop smart. Shop with confidence. 🛍️